When a refund is possible
- Yearly plan: within 30 days of the payment, without giving a reason — you get the full amount back
- EU or UK: within 14 days of buying any paid plan — you get what you paid, minus the days you already used
- You were charged twice, or after you cancelled — we refund the extra payment
When a refund is not issued
- Monthly plans after the withdrawal period: the current month isn’t refunded, but you can cancel at any time and won’t be charged again
- Yearly plans after 30 days
- Bonus days and promo codes: they aren’t money
- Accounts closed for breaking the Terms of service or for fraud
- A repeated refund request for the same account
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How to request a refund
Open Subscription in your account, choose Cancel subscription and then “Now, with a refund”. During the first 14 days you can also use the “Withdraw from contract here” button.
You can also write to [email protected]. Include your account email, the payment date and the payment method.
After the refund, the plan ends and filtering stops.
Refund methods and timing
- Card, Apple Pay and Google Pay: back to the same card or wallet. When it arrives depends on your bank
- Crypto: to the wallet you specify, in the same currency, for the amount you paid in euros
We send the money within 5 business days, and for a withdrawal at the latest within 14 days of receiving it.
Right of withdrawal in the EU and the UK
If you live in the EU or the UK, you can withdraw from a paid plan within 14 days of buying it, without giving a reason. Seawall starts working as soon as you pay, so when you buy you ask us to start right away; if you then withdraw, we keep an amount for the days you already used.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To SnaiDerz, LLC, 651 N Broad St, Suite 201, Middletown, DE 19709, USA, [email protected]:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
Try the service before you pay
The 7-day trial is free and needs no card, so you can check Seawall on your devices first. Run the ad blocker test to see it working.
Office plans
The 14-day pilot is free. Refund terms for paid office plans are set in the offer or the invoice.
Consumer rights
These terms don’t limit the rights you have under the consumer protection laws of your country.
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