Support
Contact Seawall support
Write to us about setting up a device, a site that doesn’t open, ads that still show up, parental controls or billing. Our support team replies within one business day.
All Seawall servers are workingServer statusстрока статуса в проде живая, со страницы статуса · сроки ответа взяты с главной и из кабинета, на решение
Quick answers
Most problems take a minute to fix. Try these first.
- A website won’t openAllow it in your account, or pause protection for 10 minutes to check.
- “Private DNS server cannot be accessed”Usually a typo in the address, or a Wi-Fi network that blocks encrypted DNS.
- Ads still show upWhy some ads, like the ones in YouTube videos, can’t be blocked by DNS.
- Cancel or get a refundCancel in Subscription. Yearly plans have a 30-day money-back guarantee.
Send us a message
Tell us what happened. The more details you add, the faster we can help.
Message sent
Your support ticket number is . We’ve sent a copy to . We reply within one business day.
While you wait, the answer may already be in the quick answers.
прототип: сообщение никуда не уходит. В проде — тикет в админке (раздел «Тикеты»), копия письмом клиенту
Help us answer faster
- Which device it is, and its system version.
- The address of the site or the name of the app.
- What you expected, and what happened instead.
- A screenshot of the error, if there is one.
We never ask for your password, your full card number or a remote access app. If someone asks for them in Seawall’s name, don’t reply.
на решение: проверка соединения (как в тесте блокировщика: идут ли DNS-запросы этого устройства через Seawall) и лимит вложения 10 МБ
Report a website to Seawall
Report a phishing website or a scam site that Seawall doesn’t block, or a site that’s blocked by mistake. We check every report within 24 hours. If you’re right, we update the filter for all Seawall users.
прототип: жалоба никуда не уходит. В проде — в админку, раздел «Фильтры › Жалобы»; результат письмом, если оставили почту
Other ways to reach us
- Ask SeawallThe AI assistant in your account answers questions about setup and blocked sites, and changes settings only after you confirm.Open your account
- Email supportReplies within one business day.
- Server statusIf many sites stopped opening at once, check the status first.status.seawalldns.com
- Offices, partners and pressOffice sales, partnerships and press questions go through our contact page.Contact Seawall